Our Salon Policies

Please provide at least 24 hours’ notice when canceling an All Over Rover full haircut appointment.

Cancellations with less than 24 hours’ notice and no-shows may result in a $30 charge. This charge applies only to All Over Rover appointments.

We do not require a deposit to book an appointment.

If you arrive more than 20 minutes late without communicating with our team, your appointment will need to be rescheduled to keep other appointments on time.

If you’re running late, please call 832-539-6813 as soon as possible.

You may drop off your pup up to 30 minutes before your scheduled appointment at no additional charge.

Earlier drop-offs incur a $15-per-hour daycare fee, prorated for the time beyond that complimentary window.

For example, dropping off one hour before your appointment adds a $7.50 fee for the extra 30 minutes.

Bath appointments typically take 1–2 hours, and full haircuts typically take 3–4 hours. These are estimates rather than guaranteed completion times.

Some pups need breaks or additional care during their visit. Please allow our team the time needed to complete services safely and wait for our notification that your pup is ready for pickup.

Please pick up your pup within 2 hours of the message notifying you that services are complete.

After that window, a $15-per-hour late pickup fee applies. Partial hours are rounded up to the next full hour.

Dogs must have current rabies and Bordetella vaccinations. Please have vaccination records available for verification before services.

You’re welcome to bring your dog’s medicated shampoo at no extra charge.

Please share your veterinarian’s instructions with our team, including how long the shampoo should remain on before rinsing.

If we discover live fleas on your pup, we will provide a flea treatment and add a mandatory $30 treatment charge.

We will notify you upon discovery and take photos to document the fleas.

Your dog’s safety and well-being are our priority. We take precautions to make every visit as comfortable as possible, but grooming involves risks, especially when dogs move unexpectedly, become anxious, or resist handling.

Possible complications include cuts, nail bleeding, clipper or product irritation, and stress-related issues.

This page provides a summary. Our signed intake form contains the full grooming release and acknowledgment of risks.

We’ll attempt to brush out simple mats whenever possible. Severe matting can increase the risk of injury, discomfort, skin irritation, and exposure of underlying skin conditions.

Your groomer will discuss severe matting with you at intake. Our grooming release explains the additional risks and authorization to proceed.

Older dogs may have less tolerance for grooming and may be more vulnerable to stress, injury, or underlying health complications.

Our intake release addresses the additional risks associated with grooming senior dogs.

Memberships are automatically billed each month to the card on file. Your membership provides access to benefits during your billing period, regardless of how many visits you use.

Bath S’Paw membership visits are available up to once a week. Unused visits do not roll over and do not create a credit or refund.

One-time services are also available. Non-member rates are higher and may include additional fees based on breed and coat length.

There is no long-term membership commitment. To cancel before your next billing cycle:

1. Notify BarkSuds at least 10 days before your next billing date.
2. Complete and submit the required cancellation form at least 10 days before your next billing date.
3. Watch for your cancellation confirmation email after the form has been received and processed.

Your membership remains active until cancellation is confirmed. If you do not receive a confirmation email, please contact our team.

If your completed form is received fewer than 10 days before your next billing date, one final membership payment may be processed.

Your benefits remain available through the end of your paid billing period.

Membership pauses may be approved at BarkSuds’ discretion. We will confirm the approved pause period and resume date in writing.

Unless we confirm otherwise in writing, your membership and automatic billing will resume on the scheduled date using your payment method on file.

If a membership payment fails, we’ll attempt to contact you using the information on file. Membership benefits may be suspended until payment is successfully processed.

If payment is not received within 10 days, BarkSuds may cancel the membership for non-payment.

Please keep your phone number, email address, and payment method current. BarkSuds is not responsible for missed communications resulting from outdated contact information.

If you have a billing concern, contact us so we can review it before you initiate a payment dispute.

By enrolling in a membership, you consent to account-related emails and text messages, including appointment reminders, billing notices, payment issues, pauses, resumptions, and cancellations.

These communications may confirm changes to your membership status. Please keep your contact information updated so you receive important notices and confirmations.

Our intake agreement authorizes us to share photos of your pup on BarkSuds-approved social media platforms.

If you prefer that we don’t share your dog’s photo, please let our team know so you can opt out.